Tugas pokok Front Office Manager :

1.     Menyeleksi, menempatkan, melatih dan mengevaluasi karyawan front office.

2.     Memastikan bahwa semua staff di front office menguasai system komputer hotel, etika menerima telepon dan standard operasional yang ada di hotel.

3.     Menjaga keharmonisan kerja dengan penjualan dan pemasaran tentang harga kamar

4.     Menyambut tamu VIP

5.     Menangani keluhan tamu yang tidak bisa diselesaikan oleh bawahannya

6.     Membuat laporan bulanan tentang daftar tamu, tingkat hunian maupun untung/rugi di bagian kantor depan

7.     Menjaga kedisiplinan petugas kantor depan dengan memberikan peringatan dan sanksi bagi yang melanggar ketentuan.

8.     Meningkatkan kualitas dan prestasi karyawan yang berprestasi dengan memberikan penghargaan

9.     Membuat budget tahunan, menganalisis operasi dan pendapatan hotel secara harian dari sisi pendapatan, rata-rata harga kamar.

THE MENU (enghlish)

&   1.A’la Carte Menu :

Menu has separated price which every item of food has different price,and food will cook depends on order so it’ll take a little bit longer time

&   2.Table D’hote Menu :

Package menu.More than one items of food have the same price.so it can’t be choice

The Phi

Steps of serving breakfast

·        Setting up tables

·        Greeting (Welcoming guest)

·        Presenting Menu

·        Offering guest coffee,tea,or anythink to drink

·        Taking the order

·        Picking up juice,fruits (cold item)

·        Picking up hot food

·        Any kind of egg dishes have to serve with toast (bread)

·        Crearing up the table

·        Pay attention to refill such as either coffee,tea or anythink.

EGG COOKERY

·        Boiled Egg

o       Soft Bioled Egg       : 3 Minutes

o       Medium Boiled egg : 5 Minutes

o       Hard Bioiled Egg     : 7 Minutes

They should be served on egg cup.

·        Fried Egg

o       Sunny side Up     : the eggs is fried with the yolk is facing up

o       Over Easy           : the egg is fried then turns it over slight

o       Over Medium      : fried egg then turn itover till egg yolk not too sunny

o       Over Hard           : is the egg fried than turn it over,and yolk cooked till firm

o       Basted : is fried egg being fried poured with a tea spoon of hot oil on it and can be added crea or milk

o       Scrambled Egg    : Sunny side up fried egg is added either creamer or milk while being fried

o       Poached Egg       : Egg bioiled without shell,then put into boiled water contain vinegar,and salt of needed.

·        Omelet

Mixed white and yolk egg,well beaten then fried with either oil or butter ,can be fried a round shaped than it’s folded,can be order and prepared according to the orders

Mixed Omelet

·        Plain Omelet      : Just egg omelet

·        Spanish Omelet  : Egg omelet mixed with vegetable (sliced tomatoes,green and red papper,onions) ,served with salsa sauce.

·        Ham Omelet      : Mixed with Ham cubed

·        Cheese Omelet  : Mixed with cheese

·        Western Omelet : mixed with vegetables and ham with it

Note : All kind of egg dishes supposed to be served with toasted (breads)

            Egg beater is substitute of egg (cholesterol free )

·        Egg Beater frittata

Based on egg white an article color (cholesterol free,and can be prepared as omelet or scrambled eggs

·        Egg Benedictines

Two poached on toasted enghlish muffins and Canadian bacon,and then covered with hollandaise sauce garnished with truffles (Chinese black mushroom).

·        Poached Egg Florentine

Two poached egg on crisp cooked spinach and cover with Mornay sauce.

MENU ( bhs Indonesia)

Jenis menu terbagi 2, yaitu :

1.      A’la Carte menu :

     yaitu menu yang mempunyai harga makanan yang berbeda,dan pembuatannya pun di lakukan secara terpisah segingga membutuhkan lebih banyak waktu

2.      Table D’Hote menu :

     Menu yang berbentuk paket dengan harga yang sama,jadi menu ini tidak bisa di pilih jenis makanannya karena telah di tentukan.

KIND OF BREAKFAST

·        American Breakfast / Complete Breakfast

o       Choice of juice : Orange,Guava,Manggo,Aplle Etc.

o       Sliced of fruits : Melon,Cantaloupe, Spanish melon, Sliced of banana Wtc

o       Cereals :

§         Cold Cereal,served with cold milk or creame,and sliced of fruits

§         Hot Cereal, served with hot milk or brown sugar

§         Dry Cereal

o       Egg Dishes : (Fried,Bioled,Poachead )Supposed to be served with any kind of bread on request.can be served with breakfast meats.

o       From the griddle : Hot Cake (Pancake ),French Toast,Waffles

o       Beverage : Coffee,tea Etc

·        Continental Breakfast

o       Choice of juice

o       Egg Dishes

o       Offee or Tea

·        Simple Breakfast

o       Choice of juice

o       Assorted Breads or Rolls

KIND OF CERAL

(Dry,Cold ,and Hot)

·         Dry Cereal : all brands,cornlakes,shredded wheat,rice crispiet,raisin brands,frosted flakes,cheerios, and fiber one.should be served with cold milk or creamer and can be added fresh fruits on request

·         Hot Cereal : oats meal,wheaten a,rice chicken porridge,grils (made from coarsely ground wheat corns), should be served with hot milk and can be added sciced banana or brown sugar on request

·         Cold cereal : Birchrr muesli, cold European cereal mix of yogurt, milk, raisin , fruits, granola and honey.