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Senin, 01 Agustus 2011

GENERAL SERVICE RULES


(SERVICE SEQUENCES)
 1.Welcoming guest (Guest enter) : Smiling,Eye contack, Greeting, and Offering help
 2.Escorting guest to the table
 3.Pulling and Seating guest
 4.Put the napkin on the lap
 5.Pouring Water
 6.Presenting menu
 7.Taking the orders
 8.Repeating the order
 9.Ajusting cutleries
      10.Picking up food
      11.Serving food
      12.Checking Satisfaction
      13.Clearing up the table (Crumbing)
      14.Presenting dessert menu
      15.Presenting the bill
      16.Guest leave
      17.Courtesy

                                                                                                                             the PHI